VIOLATION OF THE ECONOMIC RIGHTS OF CONSUMER BY FIRST TRAVEL COMPANY AS A REFLECTION OF LAW PROTECTION IN INDONESIA

From 2017-2018, The Indonesian Consumers Foundation has received 3056 complaints from jama’ah umrah related to Biro Umrah Travel. The failure of the First Travel company to dispatch 27,000 jama’ah umrah is due to the weakness of legal settlement of the economic rights of consumers in Indonesia. Although the Jakarta District Court has ruled upheld, then it confirmed by a Supreme Court ruling that the director of PT First Travel has been sentenced to 20 years in prison, while the director of the company has been sentenced to 18 years in prison. However, the economic rights of consumers in the form of financial assets that have to pay is neglected, because they cannot be returned and become spoils of the state. Criminal settlement of the law will harm the economic rights of the congregation as consumers, and this is contrary to Law Number 8 of 1999 concerning Consumer Protection, also aligned with Law Number 13 of 2008 concerning the Implementation of Hajj. The First Travel Company violation is a complex legal violation because legal settlement is only carried out criminally,
while civil legal settlement related to the economic rights of consumer and settlement through mediation that benefits consumers is not considered. The research has been carried out in 2019, while the primary data is obtained through court decisions and regulations on the
implementation of umrah in Indonesia. Meanwhile, secondary data is obtained through online media, journals and books. This study will analysis about how the reflection of the law
protection to the violation of the economic rights of the consumer in Indonesia? This study provides a recommendation that the economic rights of consumers should be put forward
before the criminal process is carried out as a solution to the cases of violations of the First
Travel Company.